Frequently Asked Questions

Our IB ID # is 70390

Please go to Getting Started ->Next Steps from the menu and follow the steps or fill out the form under Apply now to have us contact you to assist you with the next Steps.

We accept applications via our online form. You can also send us your resume to info@pioneercustomersolutions.com and we will reach out to you if you qualify.

No,you will be servicing as a self-employed sub-contractor.

By successfully completing the steps under getting started including the Arise and client specific assessments.

Once you successfully complete a client certification course, you will be able to service right away. Client courses are usually 4 weeks in length.

We offer several clients that offer inbound customer service positions, but they keep on changing throughout the year. It is best to check your portal for the current opportunities available.

Please reach out to us, we will be able to get the Voice assessment reset once. If you fail again, you will have to wait 90 days before you can retake it.

If by any chance you fail the client assessments, you will have to wait for the next class to become available and apply again.

This depends on the client you service and the number of hours you will be servicing.For details on hourly rates, please go to the Client opportunity page.

We send your revenue every 2 weeks through direct deposit to your bank account on the 10th and 25th of each month.

Different client opportunities have different course costs. Usually this can be anywhere from CAD $20-$100. If you join our IB, we provide vouchers for our agents, so you do not have to worry about the cost of the training course.

No, the training is not paid as everything will be done online from your home, however once you successfully complete the course you will be able to select hours and service right away!

A service fee is a charge that the business deducts to help offset the cost of the CSPs servicing under their business as sub-contractors. Pioneer Customer Solution's service fee covers all the administrative services, marketing, banking services, internal team cost, virtual assistance and platforms provided to enable the overall success of our agents. Please contact us for our current service charge.